Blog postSeamlessSeamless connector

Getting fresh information into Freshdesk

Seamless has been listed in the Freshdesk Marketplace

Freshdesk

Recursyv’s Freshdesk application connector has been listed in Freshdesk’s integration library. The listing details our connector plugin allowing you to quickly deliver Freshdesk integration to any other application.

Freshdesk integration

One client who has already taken advantage of the connector to integrate Freshdesk with Dynamics is Feefo, the global reviews platform. Feefo’s sales and technical support teams are using different underlying applications meaning that sales (using Microsoft Dynamics) could not see open support tickets (managed within Freshdesk). Seamless is integrating ticket data from Freshdesk into Dynamics to give the sales team complete visibility of what is happening within their client base.

“We wanted to be sure that our sales teams were always fully informed before ringing customers. With Seamless we were able to quickly surface data from our helpdesk into our CRM.” – Wayne Elliot, Sales Manager, Feefo

Freshdesk offers intuitive, feature-rich, affordable customer support software. Freshdesk is part of a growing family of applications from Freshworks which covers all aspects of operating your business. This includes IT service desks, CRM, call center management, recruitment, messaging and online marketing.

Using the Seamless integration solution

Using the connector plugin requires subscribing to a Seamless integration and choosing to integrate to Freshdesk. Integrations can be configured by Recursyv or your own development team (using tooling provided by Recursyv). In most cases, the Freshdesk connector is being used to synchronise core data such as companies, contacts and tickets across systems although it is able to source and update all Freshdesk API accessible data.

Recursyv Seamless

Recursyv is focused on making application integration easy to setup and easy to operate. Recursyv’s first integration went live in early 2017 and, since then, a growing number of companies are relying on Recursyv’s Seamless integration solution to keep applications in sync.

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

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