The Dynamics 365 < -> Freshdesk connector will allow you to quickly setup integrations between the two systems using a standardised set of field mappings. If requirements demand, the mappings can be easily altered or extended. For integrations to other systems, the Seamless Freshdesk connector is able to connect Freshdesk to Seamless and, from there, allows you to integrate to any other application.
Both connectors are immediately available on the Freshdesk marketplace.
Freshdesk / Dynamics 365 CRM Integration
- Sync Accounts & Contacts (bi-directionally) to ensure that customer data is up-to-date across your business
- Sync Freshdesk Tickets into Dynamics 365 to provide support/ticket information to other users
- Sync Freshdesk Agents into Dynamics (ensuring that not every Freshdesk user requires a Dynamics license)
Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv's growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.
Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.