Recursyv Sponsors ‘In Reserve’ Podcast

Recursyv are delighted to announce our Sponsorship of the “In Reserve: The Prosperity Podcast”  – hosted by Michael.

In Reserve provides a guide to understanding how Reserve are helping citizens in countries suffering from hyperinflation, via the use of blockchain technology and a simple to use app, currently available on Android devices, and currently in beta testing in Venezuela, Argentina, Columbia and most recently, Panama.

Reserve has created a secure, stable, decentralised currency that provides protection against hyperinflation and enables low-friction, cross-border transactions, which are surprisingly hard to do in many cases today.

You can listen to the podcast here: https://anchor.fm/reserveprotocolpodcast.

We wish Reserve great success in this altruistic endeavour to bring financial stability to those most at danger from the economic impact of hyperinflation and are looking forward to supporting Michael and In Reserve: The Prosperity Podcast for future episodes of this highly informative show.

Smart Decisions

It’s 2020 and business is tough. The world is in a state of semi-lockdown and confusion and making decisions is hard. In these sorts of times decisions need to be smart and targeted, and often no decision can be as detrimental as a bad one. Sales performance and forecast, forward order book, customer health and staffing are all critical factors in enabling business leaders to make decisions and make them considered.

Decisions made based on good data have been demonstrated time and again to have greater long term benefits that those made on gut instinct. In a data vacuum instinct is all you have and integration is a vital tool in eliminating those data vacuums.

Recursyv are helping Core to further improve accuracy of data across the business, and provide management information reporting to their senior management team (SMT). Core, like almost every business, have a number of systems serving different functions; CRM, finance, professional service management, helpdesk and HR just for starters. And also like almost every business, Core found that making data based decisions using the information in those separate systems was difficult and time consuming.

As Core’s integration partner of choice, they asked Recursyv to help bring those data together into one single standardised view. Recursyv’s platform is pulling data from those sources into a single cloud database to enable fast and reliable reporting, proving a single view on Core’s business. Information is now at the SMT’s fingertips enabling them to make smart data driven decisions.

Additionally, some of that information is being fed out to other systems in the ecosystem, meaning that manual data entry and its associated error proneness has been reduced and those previously disconnected systems are being kept seamlessly up-to-date.

The integration went live a couple of weeks ago and the SMT are already benefitting from great, up-to-date and reliable information.

MiPaaS vs iPaaS

In order to explore the differences between iPaas and MiPaas, let’s first understand what they are.

iPaas – Integration Platform as a Service – is “a suite of cloud services enabling development, execution and governance of integration”

MiPaas – Managed Integration Platform as a Service – similar to iPaaS but where the service provider manages the whole solution lifecycle for you, hence ‘Managed’.

So where’s the differentiation?  That little word ‘managed’ totally changes the way the end consumer interacts with and thinks about such a service; technically, commercially and from a security perspective.  Integration solutions’ very purpose is to reduce workload or cost but iPaaS solutions frequently end up moving both problems to somewhere else within the business, often to a development or IT team.  Rather than play musical chairs with cost, MiPaas is designed to remove it from the business altogether, putting the problem in the hands of someone who’s entire focus is integration.

What are the technical differences?

It’s very common in the iPaas world for end users to implement the solutions themselves from beginning to end; many of the widely known platforms that are available today are self-design, self-build, self-monitor and self-fix solutions.  For many this feels like a good thing because technical people often like control, they like to understand the nuts and bolts of all the kit that’s in their estate.

On day one, when a requirement for integration is first recognised but not well understood, a sense of control provides comfort and the impression of lower risk.  That poorly understood requirement is bound to change, and a belief that the integration can be changed at the snap of the fingers provides the technical architects with confidence that they can stay one step ahead of the game.  Of course there’s a technical learning curve too, but they know this and can schedule the time it’s going to take to learn and implement into the next quarter.  Hey, there might even be some funky technology to add to the CV.

However on day n, once the solution has been in place for a little while and something needs changing or fixing, someone in development or IT has to remember how.  That tutorial video from twelve months ago seems a distant memory and no one can find the password for the orchestration portal.  A password reset later and some poking around, someone’s now staring at an integration wondering why their ex-colleague built it like that and how it ever worked in the first place.  Worse still, they daren’t change it in case the whole thing falls over and the CTO’s finger points directly at them.

MiPaaS turns these headaches into conversations.  When a requirement is recognised, the end user can pick up the phone to someone who knows integration, how best to solve it and how to avoid the pitfalls.  They can talk business language rather than techie which helps the user know they’re describing their need correctly.  A MiPaaS provider has the knowledge needed to implement something today; no learning curve and probably very little delay to get something up and running.

As the requirement evolves, the problem remains a conversation; an email or phone call explaining the changes.  The MiPaaS provider has probably seen similar before, will either know what to do with it or will at least pick up the phone and talk it through with the customer.  No forgotten technology, no passwords to forget, no unfamiliar portal – just someone who knows what they are doing and is there to take the problem away.  Control is not lost, in fact there is probably greater control – guided expert control and the IT teams have the freedom to get on with something else more interesting instead.

Which is more Secure?

Self-service iPaaS generally requires a customer portal.  It can take just one email to get a password reset link or maybe an ex-colleague still knows the password?  Either way, the business’s data flow is exposed through that portal; end points, data transforms and maybe even trace logs.

MiPaaS often negates the need for this exposure.  In fact some MiPaaS platforms carry no web exposure at all so there’s no passwords to capture, no risk of ex-colleagues leaving with access to data flows and endpoints, and no risk of data leaking through insecure web sites.

What are the commercial differences?

Commercially MiPaaS solutions may provide greater clarity and certainty than iPaas. Many of the iPaaS offerings are priced on transactional volume or consumption making it sometimes tricky to accurately predict monthly costs.  A good understanding of data volumes and usage and the iPaaS provider’s pricing model is essential in order to successfully gauge a monthly fee.  A fee that may turn out to be highly volatile; a bumper month of data might mean a bumper month of transaction consumption.

It’s not just about the monthly fee either.  Coupled with the learning curve and the need to ensure that someone in the business can support the chosen technology, hidden ongoing costs can be significantly higher than the flat rate that MiPaaS often provides.  And let’s not talk about the handover/retraining costs when the one person who knows how it works leaves – because those problems very often get ignored until something goes wrong!

MiPaaS allows the end customer to forget these headaches.  Sure, there might be an initial setup fee, but often the monthly recurring fee will be a flat monthly rate, or at worst a simple-to-understand sliding scale.  After all, it’s in the provider’s interests to make it easy to understand.  So the overall total cost of ownership is known in year one, two, three and onwards.  Small ‘fair use’ changes are often covered in the fees and a MiPaaS provider should be well placed to be responsive and supportive as the business needs evolve.  It’s what they do.

And finally… something that sits with both the commercial and technical considerations is when one of the apps that the integration is connecting with changes.  Vendors often update their APIs as their own services evolve, sometimes with little communication beyond their own partner community.  With little or no warning an iPaaS solution might stop working and it’s a race against time to understand why and how to get it back up again.  Suddenly development or IT are facing an un-budgeted, time-critical piece of work (hopefully not a rewrite) to get the business back in action, through little fault of their own.  Other projects might be impacted and there’s probably a re-learning curve for someone to climb in a hurry.

It’s a MiPaaS provider’s job to be on top of this.  They will be part of that vendor’s community and will likely know of the changes and has tested against them and changed their platform as necessary.  The end customer should almost never notice.  Nor should they need to care; they’re paying their MiPaaS provider to take the problem away.

Recursyv are one of the few providers who have invested in MiPaaS, providing managed integration services, advising and supporting numerous customers around the world across a varied set of applications and scenarios.  Recursyv believe that a true managed service should mean that the customer has freedom and control.  Freedom to concentrate on their business while having precise control over their integration needs when they want it.

Recursyv Reaches the Finals of the Prestigious Lloyds Bank National Business Awards

Visit www.nationalbusinessawards.co.uk for the full shortlist.
Surrey based Recursyv has been shortlisted for the “Data Excellence Award & Business Enabler of the Year Award” at the prestigious 2020 Lloyds Bank National Business Awards. Previous winners include fitness sensation Joe Wicks, Timpson CEO James Timpson OBE, DPD UK, Hotel Chocolat, dementia newspaper Daily Sparkle and online fast fashion success story Missguided.
Recursyv is a Surrey based data integration platform synchronising data between software applications for businesses all over the world.
Paul Caudell Recursyv CEO said,
“We are enormously proud to have reached this stage, which represents the culmination of our hard work and dedication since our inception.
“This has been a fantastic opportunity to put ourselves to the test against not just our competitors, but against the entire UK business community. The feedback we have received during the rigorous judging process has been useful to understand where we are as a business and in what areas we can improve.
“We look forward to attending the awards ceremony (in person or virtually) to celebrate our success with our team and the rest of the UK business community.”
“When it comes to business recognition, the Lloyds Bank National Business Awards are the ones to win. They allow any successful organisation to tell their story, from large private and public companies, to thriving entrepreneurial businesses, promising start-ups and established SMEs,” said Sarah Austin, Awards Director.
“Winning a Lloyds Bank National Business Award comes with significant business benefits, including increased brand awareness and reputation among customers and partners, valuable insight into best practice and employee recognition and retention.”
Visit www.nationalbusinessawards.co.uk for more information.

Recursyv Announce App Connector for Microsoft Dynamics Finance & Operations

Recursyv are pleased to announce a new App connector to the already comprehensive list of available applications for the Seamless Managed Integration Platform as a Service.

Dynamics 365 for Finance & Operations connects all of your processes and departments including procurement, sales, logistics, productions, projects, financial, service and business administration in the cloud to enable you to make better decisions quickly.

Previously known as Microsoft Dynamics AX, this powerful cloud-based ERP solution offers a complete set of adaptable manufacturing, supply chain, retail and finance capabilities with built-in predictive analytics and intelligence for real-time actionable insights into business performance. Dynamics 365 for Finance and Operations empowers you to run your business more efficiently, stimulate growth and achieve organisational agility.

For more information about connecting any applications, be they Cloud Based or On Premise to Dynamics365 Finance & Operations, please get in touch with us here: https://recursyv.com/be-in-touch/

 

For reviews of the Recursyv Seamless MiPaaS Platform, please visit our G2 site here: https://www.g2.com/products/recursyv-seamless/reviews

Recursyv Seamless on G2

G2

Recursyv are delighted to have a presence on G2.com, the market leader for users to share business software reviews in real time, with an average 5 star review!

Seamless users from around the world are reviewing our Managed Integration Platform, including Integrations of Enterprise Applications Including Microsoft Dynamics, Datto Autotask and the Freshservice suite of products.

 

If you would like to read the review of Seamless on G2, please visit our listing at https://www.g2.com/products/recursyv-seamless/reviews

A list of Integration connectors is available here

If you would like to discuss your Integration requirements in more detail, we’d love to hear from you! Contact us

Recursyv announce App connectors for Zoho & IT Glue

Recursyv are pleased to announce the addition of 2 new App connectors to the already comprehensive list of available applications for the Seamless Managed Integration Platform as a Service.

Zoho CRM – Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.

IT Glue – IT Glue™ is a proven, best practices-driven IT documentation platform packed with features designed to help you maximize the efficiency, transparency and consistency of your team. With at least 20% of your business productivity lost each day in search of vital information, let IT Glue secure this information and start Freeing Minds™

With Seamless, customers can now synchronise data between Zoho, IT Glue and any cloud or on premise applications to increase visibility & productivity, reduce data sprawl & manual double entry of data and easily consolidate reporting via a single data repository.

For more information about Zoho, IT Glue and our other App Connectors, please contact us.

Recursyv – Data, where you want it.

Microsoft lists Recursyv’s Seamless sync in AppSource

Megaphone

Recursyv’s Seamless sync solution is now listed in Microsoft AppSource, Microsoft’s marketplace for business applications. The AppSource listing gives Dynamics users the ability to access to Seamless’ Dynamics – Freshdesk sync solution from directly within their Dynamics environment.

This sync solution brings a Dynamics <-> Freshdesk field mappings template and associated business rules to Recursyv’s existing connectors for both Dynamics 365 and Freshdesk. Rolling out a standard sync can be achieved in a just a few hours. Adding requirements specific to any individual project can be quickly introduced to the sync. Common examples of additional requirements include adding custom fields, mapping of ticket assignment queues, mapping of ticket status values, etc.

This sync solution is now listed in the vendor marketplaces for both Dynamics 365 (AppSource) and Freshdesk.

Recursyv will continue to list a number of Dynamics integration templates over the coming months. These are built on the existing Seamless Dynamics 365 connector which enables Seamless users to integrate Dynamics 365 to almost any other business application.

What does this mean for users?

Dynamics and Freshdesk users can quickly rollout a system-to-system integration across these two industry-leading platforms. The format of the sync is documented and can be quickly extended/changed to meet specific requirements.

Additionally, the use of the Seamless platform means that you can extend the scope of the sync beyond these two systems into a massive range of SaaS applications.

“The Seamless sync just works. We are confident that we’re making the best decisions based on the latest data we have.

Simon Gammon, Technical Director, Nexus

Why would you need to sync data between these two systems?

The most common scenario for syncing data between a CRM (Dynamics 365) and a Support Desk (Freshdesk) is to keep Sales and Support teams in sync with each other.

The sales team wants to be sure that when they phone a customer, they have visibility of that customers’s experience. If the customer has had a number of problems, it will help the sales team to know this. Conversely, if no tickets have been raised, the sales team can have additional confidence that the customer is not having problems with the product.

The sync template allows the sales and support teams to capture updates on tickets which will be synced between systems. This means that all relevant customer interactions can be tracked in context, ensuring a richer and more meaningful customer experience of the support desk.

 

Editorial notes

Recursyv Seamless

Recursyv Seamless is an integration service that makes it easy to connect different software applications. Use Seamless to empower your users with the best information in the right application at the point of need. Seamless makes it easy to setup new integrations using a growing collection of app connectors. Seamless is provided as a managed service operated by Recursyv.

Microsoft Dynamics 365

Microsoft Dynamics 365 is the world’s connected business cloud designed to help you better understand your business and act strategically to be successful. From engaging your customers, optimising operations, empowering your employees or transforming your products and services, Dynamics 365 gives you a deep understanding of your business to help digitally transform and achieve success in your own terms.

Freshdesk

Freshdesk is the helpdesk platform offered by Freshworks. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment.

Recursyv releases template for syncing Autotask & Jira Service Desk ticketing applications

Autotask Jira Service Desk

Recursyv’s Autotask <-> Jira Service Desk sync solution is now listed in Datto’s integration library. The solution enables integrated service management by keeping tickets in sync between Autotask and Jira Service Desk.

This sync solution brings a template and associated business rules to Recursyv’s existing connectors for both Autotask and Jira Service Desk. Rolling out a standard sync can be achieved in a just a few hours and adding requirements specific to any individual project can be quickly added into the sync design. Common examples of additional requirements include adding custom fields, mapping of ticket assignment queues, mapping of ticket status values, etc.

“Using the Autotask connector meant we were able to accelerate delivery of additional applications into our business.”

Craig Fisher, Director, Technica Solutions

What does this mean for users?

Autotask and Jira Service Desk users can quickly rollout a system-to-system integration across these two industry-leading support desk platforms. The format of the sync is documented and can be quickly extended/changed to meet specific requirements.

Additionally, the use of the Seamless platform means that you can extend the scope of the sync beyond these two systems into a massive range of SaaS applications.

Why would you need to sync data between two different support desk systems?

There are a number of scenarios where it will be beneficial to keep data in sync between two such systems.

Between different organisations

Recursyv’s Seamless integration service can be used to enable organisations to introduce Service Integration & Management (SIAM) / Multi-supplier Integration (MSI) architectures. Recursyv’s growing library of support desk integrations are part of a broader offering to enable SIAM/MSI, allowing organisations to quickly focus on business and process aspects.

In a multi-organisation scenario, there may be a client / supplier relationship where tickets need to be handed-off between the two helpdesks to ensure that SLAs are maintained. Additionally, the abitlity to keep tickets in sync across support desks may be an enabler for a broader SIAM/MSI initiative.

Within a single organisation

Within a single organisation, there may be multiple support desks support different business units / support teams. There also may be different support teams as a result of merger/acquisition acrivity.

It may also be that a sync is temporary while one system is being introduced to replace another.

 

Editorial notes

Recursyv Seamless

Recursyv Seamless is an application integration service that makes it easy to connect different software applications. Use Seamless to empower your users with the best information in the right application at the point of need. Seamless makes it easy to setup new integrations using a growing collection of app connectors. Seamless is provided as a managed service operated by Recursyv.

Autotask

Datto Autotask PSA is a complete IT business management platform that delivers all of the mission-critical tools needed to run an IT managed services business. It includes service desk, project management, account management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. In addition, 170+ industry-leading vendors choose to integrate their business-critical applications with Autotask PSA to further simplify workflows. It’s a reliable cloud-based platform with 99.99% uptime that centralizes business operations and enables quick, data-driven decisions.

Jira Service Desk

Jira Service Desk is a help desk request tracker brought to you by Atlassian. With Jira Service Desk, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Desk organizes and prioritizes these requests in a single place, and keeps your team on track with goals (or service level agreements).

[icon name=”file-pdf-o” class=”” unprefixed_class=””] Click here to download this announcement as a pdf

Working better, together – smoothing supplier/client relationships with integrated service management

Meeting

Sometimes the most obvious things are the ones that we don’t do anything about. It could be that we’re not sure how to go about solving the problem, it could be that the problem is so common that we take it for granted.

All too often we see relationships between suppliers and clients who are both running support desks, who both have tickets that need to be worked on by both parties and who are copy-pasting between systems. Or if they’re not copy-pasting, they’re emailing updates back and forth.

In this post, we’ll explore a few of the reasons why this approach is so damaging to operations.

Spend time being constructive rather than on busywork

Nobody grows up wanting to copy-and-paste for living. Copying content from emails into tickets, or worse yet, from tickets in one system to another system, is a huge waste of time and effort. That’s not to mention the significant likelihood of error creeping in.

In one Seamless engagement, our client had an employee whose responsibility was keeping their helpdesk in sync with a significant client’s helpdesk. He wasn’t able to actually help resolve tickets as his entire day was consumed with copying data back and forth.

The ROI on this Seamless integration is driven by reducing the headcount cost of supporting the contract, reducing the error rate and increasing the speed of getting the data into both systems. With the integration in place, not only is our Seamless client much better positioned to meet their SLAs, they’re doing so at a significantly lower cost.

Bring clarity to ownership

One of the benefits of a great support desk system is that it gives clarity to who is taking responsibility for addressing a problem. Well oiled support organisations will have processes for triage and assignment of tickets. This makes accountability clear.

The question of accountability becomes more pronounced across organisational boundaries. If a ticket is being emailed/copy-pasted back and forth, who really feels a sense of ownership for resolving it?

By introducing automation to ensure that the ticket is kept in sync between the two support desk systems, business rules can be applied to ensure that there is clarity of ownership. It can be evident, within both systems, who currently owns the ticket – both at an organisational level and, if appropriate, at an individual level.

Seamless provides a range of flexible data transformation and mapping options. This enables us to support a wide variety of business rules around updating ticket assignment and ticket status. As the ticket is worked and updated by either party, Seamless will keep the ticket up-to-date in both systems in accordance with these business rules.

Compare apples with apples

Bringing data together enables the ability to consolidate reporting. Tickets that are being managed in another system don’t only present operational issues, they present intelligence issues. Once these tickets are fixed, the intelligence that could come from them is lost to one of the parties.

Tickets being managed in a single system under a meaningful categorisation allow either side of the integration to generate better root cause analysis on why tickets are being raised. A more complete data set – that is to say a view on all tickets raised – gives more potential insight into potential underlying problems enabling better root cause analysis.

Of course, this assumes the integration is able to match and assign categories between the two systems. Seamless’ flexible transformation capabilities enable this to be quickly setup and evolved as the business categorisation evolves over time.