Recursyv Sponsors ‘In Reserve’ Podcast

Recursyv are delighted to announce our Sponsorship of the “In Reserve: The Prosperity Podcast”  – hosted by Michael.

In Reserve provides a guide to understanding how Reserve are helping citizens in countries suffering from hyperinflation, via the use of blockchain technology and a simple to use app, currently available on Android devices, and currently in beta testing in Venezuela, Argentina, Columbia and most recently, Panama.

Reserve has created a secure, stable, decentralised currency that provides protection against hyperinflation and enables low-friction, cross-border transactions, which are surprisingly hard to do in many cases today.

You can listen to the podcast here: https://anchor.fm/reserveprotocolpodcast.

We wish Reserve great success in this altruistic endeavour to bring financial stability to those most at danger from the economic impact of hyperinflation and are looking forward to supporting Michael and In Reserve: The Prosperity Podcast for future episodes of this highly informative show.

Smart Decisions

It’s 2020 and business is tough. The world is in a state of semi-lockdown and confusion and making decisions is hard. In these sorts of times decisions need to be smart and targeted, and often no decision can be as detrimental as a bad one. Sales performance and forecast, forward order book, customer health and staffing are all critical factors in enabling business leaders to make decisions and make them considered.

Decisions made based on good data have been demonstrated time and again to have greater long term benefits that those made on gut instinct. In a data vacuum instinct is all you have and integration is a vital tool in eliminating those data vacuums.

Recursyv are helping Core to further improve accuracy of data across the business, and provide management information reporting to their senior management team (SMT). Core, like almost every business, have a number of systems serving different functions; CRM, finance, professional service management, helpdesk and HR just for starters. And also like almost every business, Core found that making data based decisions using the information in those separate systems was difficult and time consuming.

As Core’s integration partner of choice, they asked Recursyv to help bring those data together into one single standardised view. Recursyv’s platform is pulling data from those sources into a single cloud database to enable fast and reliable reporting, proving a single view on Core’s business. Information is now at the SMT’s fingertips enabling them to make smart data driven decisions.

Additionally, some of that information is being fed out to other systems in the ecosystem, meaning that manual data entry and its associated error proneness has been reduced and those previously disconnected systems are being kept seamlessly up-to-date.

The integration went live a couple of weeks ago and the SMT are already benefitting from great, up-to-date and reliable information.

Recursyv Reaches the Finals of the Prestigious Lloyds Bank National Business Awards

Visit www.nationalbusinessawards.co.uk for the full shortlist.
Surrey based Recursyv has been shortlisted for the “Data Excellence Award & Business Enabler of the Year Award” at the prestigious 2020 Lloyds Bank National Business Awards. Previous winners include fitness sensation Joe Wicks, Timpson CEO James Timpson OBE, DPD UK, Hotel Chocolat, dementia newspaper Daily Sparkle and online fast fashion success story Missguided.
Recursyv is a Surrey based data integration platform synchronising data between software applications for businesses all over the world.
Paul Caudell Recursyv CEO said,
“We are enormously proud to have reached this stage, which represents the culmination of our hard work and dedication since our inception.
“This has been a fantastic opportunity to put ourselves to the test against not just our competitors, but against the entire UK business community. The feedback we have received during the rigorous judging process has been useful to understand where we are as a business and in what areas we can improve.
“We look forward to attending the awards ceremony (in person or virtually) to celebrate our success with our team and the rest of the UK business community.”
“When it comes to business recognition, the Lloyds Bank National Business Awards are the ones to win. They allow any successful organisation to tell their story, from large private and public companies, to thriving entrepreneurial businesses, promising start-ups and established SMEs,” said Sarah Austin, Awards Director.
“Winning a Lloyds Bank National Business Award comes with significant business benefits, including increased brand awareness and reputation among customers and partners, valuable insight into best practice and employee recognition and retention.”
Visit www.nationalbusinessawards.co.uk for more information.

Recursyv Seamless on G2

G2

Recursyv are delighted to have a presence on G2.com, the market leader for users to share business software reviews in real time, with an average 5 star review!

Seamless users from around the world are reviewing our Managed Integration Platform, including Integrations of Enterprise Applications Including Microsoft Dynamics, Datto Autotask and the Freshservice suite of products.

 

If you would like to read the review of Seamless on G2, please visit our listing at https://www.g2.com/products/recursyv-seamless/reviews

A list of Integration connectors is available here

If you would like to discuss your Integration requirements in more detail, we’d love to hear from you! Contact us

Microsoft lists Recursyv’s Seamless sync in AppSource

Megaphone

Recursyv’s Seamless sync solution is now listed in Microsoft AppSource, Microsoft’s marketplace for business applications. The AppSource listing gives Dynamics users the ability to access to Seamless’ Dynamics – Freshdesk sync solution from directly within their Dynamics environment.

This sync solution brings a Dynamics <-> Freshdesk field mappings template and associated business rules to Recursyv’s existing connectors for both Dynamics 365 and Freshdesk. Rolling out a standard sync can be achieved in a just a few hours. Adding requirements specific to any individual project can be quickly introduced to the sync. Common examples of additional requirements include adding custom fields, mapping of ticket assignment queues, mapping of ticket status values, etc.

This sync solution is now listed in the vendor marketplaces for both Dynamics 365 (AppSource) and Freshdesk.

Recursyv will continue to list a number of Dynamics integration templates over the coming months. These are built on the existing Seamless Dynamics 365 connector which enables Seamless users to integrate Dynamics 365 to almost any other business application.

What does this mean for users?

Dynamics and Freshdesk users can quickly rollout a system-to-system integration across these two industry-leading platforms. The format of the sync is documented and can be quickly extended/changed to meet specific requirements.

Additionally, the use of the Seamless platform means that you can extend the scope of the sync beyond these two systems into a massive range of SaaS applications.

“The Seamless sync just works. We are confident that we’re making the best decisions based on the latest data we have.

Simon Gammon, Technical Director, Nexus

Why would you need to sync data between these two systems?

The most common scenario for syncing data between a CRM (Dynamics 365) and a Support Desk (Freshdesk) is to keep Sales and Support teams in sync with each other.

The sales team wants to be sure that when they phone a customer, they have visibility of that customers’s experience. If the customer has had a number of problems, it will help the sales team to know this. Conversely, if no tickets have been raised, the sales team can have additional confidence that the customer is not having problems with the product.

The sync template allows the sales and support teams to capture updates on tickets which will be synced between systems. This means that all relevant customer interactions can be tracked in context, ensuring a richer and more meaningful customer experience of the support desk.

 

Editorial notes

Recursyv Seamless

Recursyv Seamless is an integration service that makes it easy to connect different software applications. Use Seamless to empower your users with the best information in the right application at the point of need. Seamless makes it easy to setup new integrations using a growing collection of app connectors. Seamless is provided as a managed service operated by Recursyv.

Microsoft Dynamics 365

Microsoft Dynamics 365 is the world’s connected business cloud designed to help you better understand your business and act strategically to be successful. From engaging your customers, optimising operations, empowering your employees or transforming your products and services, Dynamics 365 gives you a deep understanding of your business to help digitally transform and achieve success in your own terms.

Freshdesk

Freshdesk is the helpdesk platform offered by Freshworks. Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment.

Recursyv releases template for syncing Autotask & Jira Service Desk ticketing applications

Autotask Jira Service Desk

Recursyv’s Autotask <-> Jira Service Desk sync solution is now listed in Datto’s integration library. The solution enables integrated service management by keeping tickets in sync between Autotask and Jira Service Desk.

This sync solution brings a template and associated business rules to Recursyv’s existing connectors for both Autotask and Jira Service Desk. Rolling out a standard sync can be achieved in a just a few hours and adding requirements specific to any individual project can be quickly added into the sync design. Common examples of additional requirements include adding custom fields, mapping of ticket assignment queues, mapping of ticket status values, etc.

“Using the Autotask connector meant we were able to accelerate delivery of additional applications into our business.”

Craig Fisher, Director, Technica Solutions

What does this mean for users?

Autotask and Jira Service Desk users can quickly rollout a system-to-system integration across these two industry-leading support desk platforms. The format of the sync is documented and can be quickly extended/changed to meet specific requirements.

Additionally, the use of the Seamless platform means that you can extend the scope of the sync beyond these two systems into a massive range of SaaS applications.

Why would you need to sync data between two different support desk systems?

There are a number of scenarios where it will be beneficial to keep data in sync between two such systems.

Between different organisations

Recursyv’s Seamless integration service can be used to enable organisations to introduce Service Integration & Management (SIAM) / Multi-supplier Integration (MSI) architectures. Recursyv’s growing library of support desk integrations are part of a broader offering to enable SIAM/MSI, allowing organisations to quickly focus on business and process aspects.

In a multi-organisation scenario, there may be a client / supplier relationship where tickets need to be handed-off between the two helpdesks to ensure that SLAs are maintained. Additionally, the abitlity to keep tickets in sync across support desks may be an enabler for a broader SIAM/MSI initiative.

Within a single organisation

Within a single organisation, there may be multiple support desks support different business units / support teams. There also may be different support teams as a result of merger/acquisition acrivity.

It may also be that a sync is temporary while one system is being introduced to replace another.

 

Editorial notes

Recursyv Seamless

Recursyv Seamless is an application integration service that makes it easy to connect different software applications. Use Seamless to empower your users with the best information in the right application at the point of need. Seamless makes it easy to setup new integrations using a growing collection of app connectors. Seamless is provided as a managed service operated by Recursyv.

Autotask

Datto Autotask PSA is a complete IT business management platform that delivers all of the mission-critical tools needed to run an IT managed services business. It includes service desk, project management, account management, time tracking and billing, contracts, resource management, inventory and procurement, and reporting. In addition, 170+ industry-leading vendors choose to integrate their business-critical applications with Autotask PSA to further simplify workflows. It’s a reliable cloud-based platform with 99.99% uptime that centralizes business operations and enables quick, data-driven decisions.

Jira Service Desk

Jira Service Desk is a help desk request tracker brought to you by Atlassian. With Jira Service Desk, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, a customizable help center, and an embeddable widget. Jira Service Desk organizes and prioritizes these requests in a single place, and keeps your team on track with goals (or service level agreements).

[icon name=”file-pdf-o” class=”” unprefixed_class=””] Click here to download this announcement as a pdf