Platforms are great, but people are better

Integration of disparate applications is problematic for many reasons and there’s various ways of going about it.

Firstly, a team may attempt to complete the integration themselves, which draws internal resources away from their day to day activities, which in turn might be valuable billable time for an engineering team. During this period, the nominated integration architect would have to evaluate different methodologies, with only a high-level idea or goal of what the final integration should look like. Once a decision is made, a learning process begins, whereby the architect is tasked with learning a new technology skill from scratch, new technical terminology and the intricacies of how to create a successful Integration.

There is a rule of thumb with integrations that follows the 80/20 ratio. The majority of the work is logical, and to a degree, easy to design and implement. The devil, alas, remains in the detail – i.e. the remaining 20% – the translation of data between the applications, the complex logic needed to maintain data integrity and the processes needed when something goes wrong.

This is where many internally driven projects come screeching to a halt. The outstanding 20% is often unattainable, resulting in an integration that does not meet the requirements fully, or has gaps and pitfalls. Often the benefits of the integration are almost completely nullified by the manual processes that are still required to ensure the correct data is where it is needed at the right time. It is at this point, with a lot of effort expended by the individual or team that the project is abandoned, or “put on hold indefinitely” to quote one of our customers after I described this scenario. I received the following comment from him that he had sent to his team:

The legacy project (for this integration) has been going for six months now and we don’t even have specifications yet, so using the 80-20 rule, this should take 2 years to get going properly if we decided to go internal.

Secondly, an organisation may wish to use a 3rd party platform to assist with the integration. Choosing a platform or provider is in itself a time consuming process, especially if they appear to be talking in a language from a different planet. That platform then has to be learned, and the architect is still responsible for the design, implementation and testing of the integration. After all, being provided with a platform is only a gateway to software to enable systems to connect. The platform doesn’t understand the way you use the specific applications, what you want to achieve or provide guidance on best practice. Help doesn’t come cheap either – many platform providers charge over $1000 per day for integration assistance, so in addition to paying for a platform, you have to pay more for assistance on how to use, manage and keep the integration optimised. When the original architect leaves and another takes over responsibility for the integration, confusion often occurs because the new owner almost certainly questions why things were done in a certain way. As a result, BAU updates and optimisations to the integration become problematic, especially as the platform provider doesn’t know either – they have provided software, not a solution.

To summarise, both approaches have their drawbacks, so Recursyv has a unique approach in assisting clients with Integrations. As we like to say – “Platforms are great, but people are better”.

At Recursyv we work to identify the requirements and document them upfront, providing guidance along the way based on our experience of applications, data, API’s (their strengths and limitations) and the intricacies of integration. Once a design is agreed upon, our engineers create the integration using the Recursyv platform and hand over a pre-built integration for testing and optimisation. When the final tweaks are made and tested (and there are always tweaks!) the integration can be unleashed on live production data. We find the best integrations are the ones you don’t notice, they just happen – you set it, then forget it. Full documentation is provided and retained both with our customers and in our encrypted environment, so if a change is required, or responsibility for the integration or application moves from one person to another, the answers to questions are a phone call or email away, not buried deep within an internal system, or the brain of somebody who is no longer with the business.

This human/technology hybrid provides many benefits – someone who knows ‘integrations’ is involved from the start, there’s a real person at the end of the phone to talk to, there’s no new platform to learn, no coding required and no management of API’s with vendors, to name just a few. It also works out vastly more affordable both in the short and long term.

Use cases are plentiful, maybe you have acquired another business and need to connect your service desks or CRM systems, or a mixture of the two? Often we assist organisations, especially in the MSP world, who need to connect their service desk with a customer or supplier’s, automating tickets and updates to meet SLA requirements and add value to their clients. Another large area of growth we are experiencing is in the business intelligence and data warehousing space, where multiple data sources are pooled into a single system to enable organisations to create reports with speed, efficiency and accuracy.

If anybody has any queries about integrations, we’d love to hear from you. Our engineering team and CTO love to discuss idea’s and challenges, so please do feel free to have a chat with us, we’re based in the UK, although we have instances of Recursyv and clients all over the world.

Recursyv Announce App Connector for Datto RMM

Recursyv are pleased to announce the addition of a new connector to the already comprehensive list of available applications for the Recursyv Managed Integration Platform.

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely monitor, manage, and support every endpoint under contract, reducing cost and increasing service delivery efficiency.

 

For more information about connecting any applications, be they cloud-based or on-premise to Datto RMM, please get in touch with us here: be in touch.

For reviews of the Recursyv MiPaaS Platform, please visit our G2 product page here: G2 Reviews.

Smart Decisions

It’s 2020 and business is tough. The world is in a state of semi-lockdown and confusion and making decisions is hard. In these sorts of times decisions need to be smart and targeted, and often no decision can be as detrimental as a bad one. Sales performance and forecast, forward order book, customer health and staffing are all critical factors in enabling business leaders to make decisions and make them considered.

Decisions made based on good data have been demonstrated time and again to have greater long term benefits that those made on gut instinct. In a data vacuum instinct is all you have and integration is a vital tool in eliminating those data vacuums.

Recursyv are helping Core to further improve accuracy of data across the business, and provide management information reporting to their senior management team (SMT). Core, like almost every business, have a number of systems serving different functions; CRM, finance, professional service management, helpdesk and HR just for starters. And also like almost every business, Core found that making data based decisions using the information in those separate systems was difficult and time consuming.

As Core’s integration partner of choice, they asked Recursyv to help bring those data together into one single standardised view. Recursyv’s platform is pulling data from those sources into a single cloud database to enable fast and reliable reporting, proving a single view on Core’s business. Information is now at the SMT’s fingertips enabling them to make smart data driven decisions.

Additionally, some of that information is being fed out to other systems in the ecosystem, meaning that manual data entry and its associated error proneness has been reduced and those previously disconnected systems are being kept seamlessly up-to-date.

The integration went live a couple of weeks ago and the SMT are already benefitting from great, up-to-date and reliable information.

The world gets ever smaller

With a chapeau to Andy, our Sales Director, who has been treading the boards (virtually), we’re delighted to announce another round of new partners to the Seamless Partner Programme.

Finland

Novellus.fi

Kotimainen Freshworks-kumppaninne yhden luukun palvelumallilla.

Marici Technology Solutions is a Seattle based software solutions company that specializes in .Net and PHP development.

Marici

USA

Denmark

C2IT

Vores altoverskyggende mål er at gøre IT simpelt og skabe et solidt fundament for, at I kan optimere og drive jeres forretning i stedet for at bokse med IT.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

[siteorigin_widget class=”SiteOrigin_Widget_Button_Widget”][/siteorigin_widget]

Expanding our global reach

We’re delighted to announce the addition of new Distributors and a new Delivery Partner to our Partner Programme.

South Africa

Prodata

Prodata is a leading Value Added Distributor of specialised hardware and software solutions across the African Continent. We’ll be working with Prodata in South Africa to distribute into their client base across the African continent.

Empresa Brasileira de soluções baseada em tecnologias inovadoras, metodologias e processos para garantir a continuidade e crescimento dos negócios de nossos clientes com rentabilidade, segurança e governança.

 

Nnovax Technology

Brazil

We are very happy and honored with our new partnership with Recursyv.

Our company is focused on complete solutions for our customers, and together we can offers new innovative possibilities of real importance to our customers in Brazil, which as we know it is a very competitive market and difficult to conquer. But we are confident that we will be able to overcome all challenges and establish Recursyv’s brand as a key to innovative integration in our region.

Italy

Softpi

Software Products Italia (SOFTPI) opera fin dal 1990 come distributore a valore aggiunto (VAD) nel mercato ICT con un portfolio di prodotti leader nel settore dei database, degli ambienti di sviluppo, dell’integrazione, della business intelligence e dello storage management.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

[siteorigin_widget class=”SiteOrigin_Widget_Button_Widget”][/siteorigin_widget]