The world gets ever smaller

With a chapeau to Andy, our Sales Director, who has been treading the boards (virtually), we’re delighted to announce another round of new partners to the Seamless Partner Programme.

Finland

Novellus.fi

Kotimainen Freshworks-kumppaninne yhden luukun palvelumallilla.

Marici Technology Solutions is a Seattle based software solutions company that specializes in .Net and PHP development.

Marici

USA

Denmark

C2IT

Vores altoverskyggende mål er at gøre IT simpelt og skabe et solidt fundament for, at I kan optimere og drive jeres forretning i stedet for at bokse med IT.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

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Expanding our global reach

We’re delighted to announce the addition of new Distributors and a new Delivery Partner to our Partner Programme.

South Africa

Prodata

Prodata is a leading Value Added Distributor of specialised hardware and software solutions across the African Continent. We’ll be working with Prodata in South Africa to distribute into their client base across the African continent.

Empresa Brasileira de soluções baseada em tecnologias inovadoras, metodologias e processos para garantir a continuidade e crescimento dos negócios de nossos clientes com rentabilidade, segurança e governança.

 

Nnovax Technology

Brazil

We are very happy and honored with our new partnership with Recursyv.

Our company is focused on complete solutions for our customers, and together we can offers new innovative possibilities of real importance to our customers in Brazil, which as we know it is a very competitive market and difficult to conquer. But we are confident that we will be able to overcome all challenges and establish Recursyv’s brand as a key to innovative integration in our region.

Italy

Softpi

Software Products Italia (SOFTPI) opera fin dal 1990 come distributore a valore aggiunto (VAD) nel mercato ICT con un portfolio di prodotti leader nel settore dei database, degli ambienti di sviluppo, dell’integrazione, della business intelligence e dello storage management.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

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Keep Service Management and Customer info synced with Freshservice and Dynamics 365

Dynamics / FreshserviceWe’re delighted to announce that we are launching a Freshservice connector and, using the very same connector, a templated integration between Freshservice and Dynamics 365. Sync Requesters/Contacts, Incidents, Service Requests, Problems, Changes, Releases and Assets between Freshservice and Dynamics 365.In the spirit of syncing data in and out of Freshservice, it would be remiss of us to focus only on Dynamics. As part of preparing the templated connection, we needed to develop a Freshservice connector and so we’re announcing this connector as well – what a brilliant day!

This announcement comes about a week after launching our Freshsales connector and joins our Freshdesk connector as the premier integration toolset for Freshworks apps.

Launching connectors so regularly is indicates both the ease with which the Seamless platform allows us to develop new connectors as well as our own commitment to growing our library of application connectors.

If you need to connect your Freshservice app to any other application, we’re ready to setup data sync quickly and easily.

Freshsales App Gallery

 

The Freshservice / Dynamics 365 CRM connector is immediately available in the Freshservice marketplace. You can access it from within Freshservice by clicking on the Admin (gear icon on the left hand menu) and choosing Apps under the Integrations option.

For other Freshservice integration requirements, the Freshservice connector plugin is able to connect Freshservice to Seamless and, from there, to integrate it to any other application.
Continue reading

Refresh your Dynamics data with Freshsales

Dynamics Freshales ConnectorWe’re delighted to announce that we are launching a Freshsales connector and, using the very same connector, a templated integration between Freshsales and Dynamics 365. Sync Accounts, Contacts, Leads and Deals / Opportunities between Freshsales and Dynamics 365.In the spirit of syncing data in and out of Freshsales, it would be remiss of us to focus only on Dynamics. As part of preparing the templated connection, we needed to develop a Freshsales connector and so we’re announcing this connector as well – what an awesome day!

If you need to connect your Freshsales app to any other application, we’re ready to setup data sync quickly and easily.

The Freshsales / Dynamics 365 CRM connector is immediately available in the Freshsales marketplace. You can access it from within Freshsales by clicking on the Admin (gear icon on the left hand menu) and choosing Apps under the Integrations option.

For other Freshsales integration requirements, the Freshsales connector plugin is able to connect Freshsales to Seamless and, from there, to integrate it to any other application.
Continue reading

Being dynamic with Freshdesk

FreshdekWe’re delighted to announce that Freshworks have listed our Dynamics 365 < -> Freshdesk connector in the Freshworks marketplace. This is in addition to our Seamless listing.The Dynamics 365 < -> Freshdesk connector will allow you to quickly setup integrations between the two systems using a standardised set of field mappings. If requirements demand, the mappings can be easily altered or extended. For integrations to other systems, the Seamless Freshdesk connector is able to connect Freshdesk to Seamless and, from there, allows you to integrate to any other application.

Both connectors are immediately available on the Freshdesk marketplace.

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Freshdesk / Dynamics
  • Sync Accounts & Contacts (bi-directionally) to ensure that customer data is up-to-date across your business
  • Sync Freshdesk Tickets into Dynamics 365 to provide support/ticket information to other users
  • Sync Freshdesk Agents into Dynamics (ensuring that not every Freshdesk user requires a Dynamics license)
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Recursyv Seamless

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

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Growing our Autotask connector set

We’re delighted to announce that we have expanded the feature set of our Seamless Autotask connector. So much so, that we’ve split it into two connectors.Both Seamless connectors are immediately available on the Autotask marketplace.

For more complex requirements, the Seamless Autotask connector plugin is able to connect Autotask to Seamless and, from there, to integrate it to any other application.

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seamless dynamics 365 crm integration
  • Keep customer data in sync with bi-directional synchronization of Client / Account / Contact data
  • Keep Dynamics users informed with one-way updating of Autotask tickets into Dynamics tickets
  • Keep Autotask users informed with one-way updating of Dynamics Opportunities to Autotask Opportunities
  • Autotask Resources (users) are mapped to Dynamics users to ensure that record ownership is kept in sync
  • Scope can be easily extended to include additional data types, UDFs, list values and mappings
  • Connector product support
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seamless dynamics 365 projects integration
  • Keep customer data in sync with bi-directional synchronization of Client / Account / Contact data
  • Keep Dynamics users informed with one-way updating of Autotask projects into Dynamics
  • Autotask Resources (users) are mapped to Dynamics users to ensure that record ownership is kept in sync
  • Scope can be easily extended to include additional data types, UDFs, list values and mappings
  • Connector product support
Recursyv Seamless

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

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We’re better together – the Seamless partner programme

PartnersOver the past few months, we’ve hinted at some of the tooling we’ve been working on for partners. In the last post, we shared some details of our integration workbench. This work has been part of a broader approach to build a partner community around Seamless so that we can help more people connect more applications more quickly.We’re delighted that to formally launch our partner programme for software delivery partners and distribution partners.

What is a software delivery partner?

Software delivery partners are companies who are delivering applications into their client base. They’ll be using Seamless to include integrations on a low risk, low cost basis within their projects. These applications could be using an off-the-shelf application – e.g. a Microsoft Dynamics partner – or they could be wholly bespoke applications which need to connect into existing infrastructure.

Our launch partners are Preact, a well known and long-standing Microsoft Dynamics 365 partner and Trillium, a market leader in digital transformation for membership and charity organisations. Over the past few months we’ve gotten to know the leadership teams at both companies and we’re delighted to be working with them.

Preact
Trillium
What is a distribution partner?

Distribution partners are companies who specialise in software reselling. They provide insight to purchasers on software selection and maximising the value on license spend. We’ll be looking to support software distributors and resellers provide a low risk, lost cost integration option into their distribution networks.

Our launch partner is Grey Matter. Grey Matter have a 35 year history of providing independent and trusted software advice. We’re delighted to be working with Grey Matter in the UK and Ireland markets.

Grey Matter

How will Recursyv support our partner network?

Recursyv will provide a host of services to partners to make rolling out Seamless integrations quick, easy and efficient.

Commercially… 

  • Revenue share – Subscription revenue is shared with partners over the life of the subscription.
  • Additional revenue opportunities – Delivery of integrations may require development of bespoke connectors or configuration of complex integrations using the Seamless workbench. This creates potential for professional services revenue which can be delivered by those partners who have the technical capacity and choose to do so.
  • Marketing – Recursyv will develop various joint marketing activities.

Technically…

  • Tooling – The Seamless integration workbench and connector plugin SDK.
  • Training – Recursyv will deliver technical training on the integration workbench and on connector plugin development. There will probably be chocolate chip cookies involved.
  • Connectors –  Partners will have access to all connector plugins in the Seamless plugin library. This includes foundation connectors, application connectors and platform connectors.

And operationally …

  • Support – Recursyv will provide second or third line support to partners (as appropriate) to troubleshoot any integration issues

And – of course – Recursyv will operate the live instances of Seamless and provide the proactive monitoring that comes with operating Seamless as a managed service.

What’s next?

Our Sales team, led by Andy, is working to grow our partner community – both software delivery partners and distribution partners. If your organisation wants to deliver low risk, low cost integrations, please reach out to us.

Our Engineering team, led by Jon, is working to extend the partner tooling. The tooling will grow to give partners more technical flexibility in deploying and managing larger numbers of integrations. There’s some more exciting news in this space to come.

Our Marketing team, led by David, is delighted to have written another blog post and is going to have a cup of tea. And probably a biscuit.

[icon name=”users” class=”” unprefixed_class=””]  Click here to read more about our partner programme.

[icon name=”users” class=”” unprefixed_class=””]  Click here to enjoy Recursyv Seamless: Make data islands a think of the past, a lovely online presentation which gives a brief overview of partnering to deliver integrations.

Being dynamic with Dynamics 365 Integrations

Easily integrate with Microsoft Dynamics 365 using Recursyv’s Seamless connector plugin.

Recursyv’s Dynamics 365 Seamless connector plugin is now available for use.

The Dynamics 365 connector allows users to quickly setup Microsoft Dynamics 365 integrations to other applications. Seamless is Recursyv’s application integration service. Seamless connects different applications using connector plugins to accelerate deployment of new integrations. The Dynamics 365 connector allows users to retrieve/update all data within Dynamics including bespoke entities, data fields and lookup values.

“Using the Dynamics 365 connector allowed us to quickly integrate our Dynamics deployment with existing software. Without an option to quickly integrate to Autotask, we would’ve struggled to rollout the Dynamics solution as easily as we did.” – Craig Fisher, Director, Technica Solutions

Is there a need for a new Dynamics integration option?

There is already an established market of existing integration tools which work with Dynamics 365. These have a long heritage in the Dynamics community. In some cases, these tools have some inherent limitations which have been baked in as they’ve evolved. Often, extending the use of these tools beyond their current feature set is hard to achieve.

Seamless allows developers to extend connector plugins, including the Dynamics 365 plugin, using .NET. This allows developers to take advantage of Seamless core features while also providing the flexibility to disable unwanted features and develop bespoke features to meet specific business requirements.

In some cases, existing tools require additional infrastructure and cannot be operated as cloud-only services.

Seamless is delivered entirely in the cloud and requires no additional infrastructure. It is able to connect cloud and on-premises systems to enable true hybrid architectures.

What about tools provided alongside Dynamics 365?
Dynamics 365 enables users to write Azure aware custom plug-ins enabling data to be written to/from an Azure Service Bus. This approach has some structural limitations in that it is based on a trigger driven activity (i.e. when x happens, do y). This approach imposes some limitations on error handling (when a post to Azure fails) and underlying implications on system load within Dynamics.

Seamless is architected as a polling service, this allows it to be more robust in guaranteeing message delivery as well as in configuring its impact on Dynamics system load.

Azure aware Dynamics plugins are predicated on using an Azure Service Bus, requiring additional development to read/write data at the other end of the integration. It also requires the user to establish and manage their own Azure environment requiring them to learn a new technical stack.

Seamless is provided as a managed service connecting two more applications. Plugins already exist for a number of other applications and new plugins for bespoke use can be quickly developed using Seamless plugin framework.

The most recent Dynamics 365 version introduces a feature called Virtual Entities. Although Virtual Entities are great for displaying external data within the Dynamics UI, that data cannot be worked on, updated or analysed within Dynamics.

Seamless places the data into Dynamics 365 as data which can then be used for business processes, updated and synchronised back to the original data source.

Using the Seamless integration solution

The Dynamics 365 plugin is already live in a number of implementations connecting Dynamics to, among others, Autotask, Hoopla and Freshdesk.

Using the connector plugin requires subscribing to a Seamless integration and choosing to integrate to Dynamics 365. Integrations can be configured by Recursyv or your own development team (using tooling provided by Recursyv).

Recursyv Seamless

Recursyv is focused on making application integration easy to setup and easy to operate. Recursyv’s first integration went live in early 2017 and, since then, a growing number of companies are relying on Recursyv’s Seamless integration solution to keep applications in sync.

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

Automate your Autotask integration

Seamless has been listed in the Autotask integration library

Recursyv listing

Recursyv’s Autotask <-> Dynamics 365 Seamless integration template is now listed in Autotask’s integration library. The integration template integrates Autotask and Dynamics 365 based on pre-configured data mappings. The integration template includes (1) bi-directional sync of Accounts and Contacts and, optionally, (2) Autotask –> Dynamics sync of tickets.

For more complex requirements, the Autotask connector plugin is able to connect Autotask to Seamless and, from there, to integrate it to any system using Seamless.

“Using the Autotask connector meant we were able to accelerate delivery of additional applications into our business. We used our Autotask data as our initial data set and, after populating the new system, we now keep both systems in sync with each other using Recursyv’s Seamless. It’s great that we’re able to ensure our staff work on the most up-to-date information no matter which system they need to work on.” – Craig Fisher, Director, Technica Solutions

Templated or bespoke?

The integration template listed by Autotask’s includes (1) bi-directional sync of Accounts and Contacts and, optionally, (2) Autotask –> Dynamics sync of tickets. This approach enables businesses using Dynamics for CRM to ensure that customer data is kept in-sync across both systems as well as providing Autotask ticket information as reference data within Dynamics.

Recursyv recognise that different helpdesk operations have different approaches to incident resolution, workflows and queuing. Building an implied operational structure into the template seemed like we’d be making the template harder to use rather than easier to use.

As the integration template uses the Recursyv connector plugins for Autotask and Dynamics 365, all the flexibility of these plugins remains. Users of the integration template can easily extend their use of Seamless to include additional data types (e.g. Autotask Projects), additional list values and/or bi-directional syncing of ticket information.

If you need to sync ticket information bi-directionally, or want to introduce other data types, please reach out to us and we can discuss how to set these up as part of implementing your integration.

Using the Seamless integration solution

The Autotask connector plugin is already live in implementations connecting Dynamics to Autotask. The integration template listed in the Autotask library specifically focuses on connecting Autotask to Dynamics 365. The Seamless Autotask plugin can also be used to connect Autotask to any system using the Seamless platform.

Using the connector plugin requires subscribing to a Seamless integration and choosing to integrate to Autotask. Integrations can be configured by Recursyv or your own development team (using tooling provided by Recursyv).

Recursyv Seamless

Recursyv focuses on making application integration easy to setup and easy to operate. Recursyv’s first integration went live in early 2017 and, since then, a growing number of companies are relying on Recursyv’s Seamless integration solution to keep applications in sync.

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, pro-active monitoring, the ability to make reasonable configuration changes and support.

[icon name=”phone” class=”” unprefixed_class=””]  If you’re looking to integrate Autotask with Dynamics, or any other application, please reach out and discuss with us how we can address this, quickly and affordably.

Jon is shaking his head in disbelief

We recently attended Future Decoded, Microsoft’s “what’s coming in the tech world” trade show (always interesting, worth a visit if you have the chance). Last year we attended with a head full of ideas but very little to say about Recursyv and what we were doing. This year, we arrived having brought a software service to market and proved its initial commercial viability. It was quite exciting to arrive with something more to say.

However, this story is not about software at all. Last year David managed to win a Surface Book, a lovely Microsoft laptop that has all the bells and whistles one might want. So, tongue in cheek, Jon tells David to not come home without either some winnings or a Purchase Order for new work. (Apparently trade shows are not all about the swag, although we can conclusively report that not a single fidget spinner was on offer).

Around 16h30 David is headed home, on the phone to Jon talking through the news of the day and he is interrupted by a call from the guys at K2 … “You’ve won a Star Wars toy, please come down to the stand for a photo and presentation”. Sadly, he’d already left Excel and wasn’t able to head to the stand to pick up the prize. Needless to say, we had a good laugh about that, what are the odds that you’d win prizes two years in a row?

A few hours later, an email comes in … “It’s the marketing team from Citrix here, you’ve won a Bluetooth speaker, please could we get an address to send it to.”  The speaker is sitting on the desk and Jon has his head in his hands.

 

This story recently appeared in Recursyv’s Winter Newsletter. If you’d like to sign-up to receive our quarterly newsletter, please let us know.  The newsletter is a general update on things going on at Recursyv. We want to share our story as it develops, so the focus is on Recursyv news rather than marketing products from Recursyv. We’d be delighted to send it to you. 

Sketchnote from Microsoft Decoded sourced from https://www.futuredecoded.com/