Record types commonly synced using Seamless
- Zendesk Agent & Zendesk Admin User
- Reference data
- Zendesk Group
Additional record types, custom fields and custom mappings can be added as part of initial setup of the sync.
End Users and Agents are often synced separately into other CRM systems.
- End Users synced against Contact records
- Agents synced against a custom Zendesk User entity as reference data. In turn, this entity can often be associated with User records to allow for “My … ” data views and filters to work
Keeping business in sync with Recursyv Seamless
Recursyv Seamless is an application integration service that makes it easy to connect different software applications. Use Seamless to empower your users with the best information in the right application at the point of need.
Seamless makes it easy to setup new integrations using a growing collection of app connectors. The Seamless foundation connectors (SOAP, RESTful) & platform connectors (SQL Server, MySQL, Oracle, etc.) make it easy to build data syncs to almost any bespoke application, either in the cloud or on-premise. The flexible nature of Seamless makes it easy to evolve integrations as business requirements evolve.