The world gets ever smaller

With a chapeau to Andy, our Sales Director, who has been treading the boards (virtually), we’re delighted to announce another round of new partners to the Seamless¬†Partner Programme.

Finland

Novellus.fi

Kotimainen Freshworks-kumppaninne yhden luukun palvelumallilla.

Marici Technology Solutions is a Seattle based software solutions company that specializes in .Net and PHP development.

Marici

USA

Denmark

C2IT

Vores altoverskyggende m√•l er at g√łre IT simpelt og skabe et solidt fundament for, at I kan optimere og drive jeres forretning i stedet for at bokse med IT.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

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Expanding our global reach

We’re delighted to announce the addition of new Distributors and a new Delivery Partner to our Partner Programme.

South Africa

Prodata

Prodata is a leading Value Added Distributor of specialised hardware and software solutions across the African Continent. We’ll be working with Prodata in South Africa to distribute into their client base across the African continent.

Empresa Brasileira de solu√ß√Ķes baseada em tecnologias inovadoras, metodologias e processos para garantir a continuidade e crescimento dos neg√≥cios de nossos clientes com rentabilidade, seguran√ßa e governan√ßa.

 

Nnovax Technology

Brazil

We are very happy and honored with our new partnership with Recursyv.

Our company is focused on complete solutions for our customers, and together we can offers new innovative possibilities of real importance to our customers in Brazil, which as we know it is a very competitive market and difficult to conquer. But we are confident that we will be able to overcome all challenges and establish Recursyv’s brand as a key to innovative integration in our region.

Italy

Softpi

Software Products Italia (SOFTPI) opera fin dal 1990 come distributore a valore aggiunto (VAD) nel mercato ICT con un portfolio di prodotti leader nel settore dei database, degli ambienti di sviluppo, dell’integrazione, della business intelligence e dello storage management.

Partnering with Recursyv

Recursyv run a partner programme with two different types of Seamless partners. Seamless Delivery Partners use Seamless to accelerate delivery of integrations within their own software delivery projects. Seamless Distributor Partners make Seamless available to a broader community of their own software partners through a distribution channel.

Software delivery partners work with us to reduce risk and complexity within their software projects. Delivery partners might be specialists in delivery of a particular vendor product suite or might be delivering wholly bespoke applications. In all case, delivery partners are using Seamless to accelerate integration development in way that provides flexible and scalable integrations.

Distribution partners work with us to provide access to Seamless within their own partner network. Distribution partners are using Seamless to provide a broader spectrum of options to help their distribution channels accelerate integration development in way that provides flexible and scalable integrations.

 

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Keep Service Management and Customer info synced with Freshservice and Dynamics 365

Dynamics / FreshserviceWe’re delighted to announce that we are launching a Freshservice connector and, using the very same connector, a templated integration between Freshservice and Dynamics 365. Sync Requesters/Contacts, Incidents, Service Requests, Problems, Changes, Releases and Assets between Freshservice and Dynamics 365.In the spirit of syncing data in and out of Freshservice, it would be remiss of us to focus only on Dynamics. As part of preparing the templated connection, we needed to develop a Freshservice connector and so we’re announcing this connector as well – what a brilliant day!

This announcement comes about a week after launching our Freshsales connector and joins our Freshdesk connector as the premier integration toolset for Freshworks apps.

Launching connectors so regularly is indicates both the ease with which the Seamless platform allows us to develop new connectors as well as our own commitment to growing our library of application connectors.

If you need to connect your Freshservice app to any other application, we’re ready¬†to setup data sync quickly and easily.

Freshsales App Gallery

 

The Freshservice / Dynamics 365 CRM connector is immediately available in the Freshservice marketplace. You can access it from within Freshservice by clicking on the Admin (gear icon on the left hand menu) and choosing Apps under the Integrations option.

For other Freshservice integration requirements, the Freshservice connector plugin is able to connect Freshservice to Seamless and, from there, to integrate it to any other application.
Continue reading

Refresh your Dynamics data with Freshsales

Dynamics Freshales ConnectorWe’re delighted to announce that we are launching a Freshsales connector and, using the very same connector, a templated integration between Freshsales and Dynamics 365. Sync Accounts, Contacts, Leads and Deals / Opportunities between Freshsales and Dynamics 365.In the spirit of syncing data in and out of Freshsales, it would be remiss of us to focus only on Dynamics. As part of preparing the templated connection, we needed to develop a Freshsales connector and so we’re announcing this connector as well – what an awesome day!

If you need to connect your Freshsales app to any other application, we’re ready¬†to setup data sync quickly and easily.

The Freshsales / Dynamics 365 CRM connector is immediately available in the Freshsales marketplace. You can access it from within Freshsales by clicking on the Admin (gear icon on the left hand menu) and choosing Apps under the Integrations option.

For other Freshsales integration requirements, the Freshsales connector plugin is able to connect Freshsales to Seamless and, from there, to integrate it to any other application.
Continue reading

Being dynamic with Freshdesk

FreshdekWe’re delighted to announce that Freshworks have listed our Dynamics 365 < -> Freshdesk connector in the Freshworks marketplace. This is in addition to our Seamless listing.The Dynamics 365 < -> Freshdesk connector will allow you to quickly setup integrations between the two systems using a standardised set of field mappings. If requirements demand, the mappings can be easily altered or extended. For integrations to other systems, the Seamless Freshdesk connector is able to connect Freshdesk to Seamless and, from there, allows you to integrate to any other application.

Both connectors are immediately available on the Freshdesk marketplace.

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Freshdesk / Dynamics
  • Sync Accounts & Contacts (bi-directionally) to ensure that customer data is up-to-date across your business
  • Sync Freshdesk Tickets into Dynamics 365 to provide support/ticket information to other users
  • Sync Freshdesk Agents into Dynamics (ensuring that not every Freshdesk user requires a Dynamics license)
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Recursyv Seamless

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

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Growing our Autotask connector set

We’re delighted to announce that we have expanded the feature set of our Seamless Autotask connector. So much so, that we’ve split it into two connectors.Both Seamless connectors are immediately available on the Autotask marketplace.

For more complex requirements, the Seamless Autotask connector plugin is able to connect Autotask to Seamless and, from there, to integrate it to any other application.

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seamless dynamics 365 crm integration
  • Keep customer data in sync with bi-directional synchronization of Client / Account / Contact data
  • Keep Dynamics users informed with one-way updating of Autotask tickets into Dynamics tickets
  • Keep Autotask users informed with one-way updating of Dynamics Opportunities to Autotask Opportunities
  • Autotask Resources (users) are mapped to Dynamics users to ensure that record ownership is kept in sync
  • Scope can be easily extended to include additional data types, UDFs, list values and mappings
  • Connector product support
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seamless dynamics 365 projects integration
  • Keep customer data in sync with bi-directional synchronization of Client / Account / Contact data
  • Keep Dynamics users informed with one-way updating of Autotask projects into Dynamics
  • Autotask Resources (users) are mapped to Dynamics users to ensure that record ownership is kept in sync
  • Scope can be easily extended to include additional data types, UDFs, list values and mappings
  • Connector product support
Recursyv Seamless

Seamless is an application integration service that makes it easy to connect different software applications. New integrations can be quickly setup using Recursyv’s growing library of application connectors. Foundation connectors (SOAP, RESTful) are available to integrate with bespoke applications, either in the cloud or on-premise.

Seamless is provided as a managed service operated by Recursyv. The subscription fee covers access to all Recursyv connectors, initial configuration, pro-active monitoring, the ability to make reasonable configuration changes and support.

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We’re better together – the Seamless partner programme

PartnersOver the past few months, we’ve hinted at some of the tooling we’ve been working on for partners. In the last post, we shared some details of our integration workbench. This work has been part of a broader approach to build a partner community around Seamless so that we can help more people connect more applications more quickly.We’re delighted that to formally launch our partner programme for software delivery partners and distribution partners.

What is a software delivery partner?

Software delivery partners are companies who are delivering applications into their client base. They’ll be using Seamless to include integrations on a low risk, low cost basis within their projects.¬†These applications could be using an off-the-shelf application – e.g. a Microsoft Dynamics partner – or they could be wholly bespoke applications which need to connect into existing infrastructure.

Our launch partners are Preact, a well known and long-standing Microsoft Dynamics 365 partner and Trillium, a market leader in digital transformation for membership and charity organisations.¬†Over the past few months we’ve gotten to know the leadership teams at both companies and we’re delighted to be working with them.

Preact
Trillium
What is a distribution partner?

Distribution partners are companies who specialise in software reselling. They provide insight to purchasers on software selection and maximising the value on license spend. We’ll be looking to support software distributors and resellers provide a low risk, lost cost integration option into their distribution networks.

Our launch partner is Grey Matter. Grey Matter have a 35 year history of providing independent and trusted software advice. We’re delighted to be working with Grey Matter in the UK and Ireland markets.

Grey Matter

How will Recursyv support our partner network?

Recursyv will provide a host of services to partners to make rolling out Seamless integrations quick, easy and efficient.

Commercially…¬†

  • Revenue share – Subscription revenue is shared with partners over the life of the subscription.
  • Additional revenue opportunities – Delivery of integrations may require development of bespoke connectors or configuration of complex integrations using the Seamless workbench. This creates potential for professional services revenue which can be delivered by those partners who have the technical capacity and choose to do so.
  • Marketing – Recursyv will develop various joint marketing activities.

Technically…

  • Tooling – The Seamless integration workbench¬†and connector plugin SDK.
  • Training – Recursyv will deliver technical training on the integration workbench and on connector plugin development. There will probably be chocolate chip cookies involved.
  • Connectors –¬†¬†Partners will have access to all connector plugins in the Seamless plugin library. This includes foundation connectors, application connectors and platform connectors.

And operationally …

  • Support – Recursyv will provide second or third line support to partners (as appropriate) to troubleshoot any integration issues

And – of course – Recursyv will operate the live instances of Seamless and provide the proactive monitoring that comes with operating Seamless as a managed service.

What’s next?

Our Sales team, led by Andy, is working to grow our partner community – both software delivery partners and distribution partners. If your organisation wants to deliver low risk, low cost integrations, please reach out to us.

Our Engineering team, led by Jon, is working to extend the partner tooling. The tooling will grow to give partners more technical flexibility in deploying and managing larger numbers of integrations. There’s some more exciting news in this space to come.

Our Marketing team, led by David, is delighted to have written another blog post and is going to have a cup of tea. And probably a biscuit.

[icon name=”users” class=”” unprefixed_class=””]¬†¬†Click here to read more about our partner programme.

[icon name=”users” class=”” unprefixed_class=””]¬†¬†Click here¬†to enjoy Recursyv Seamless: Make data islands a think of the past, a lovely online presentation which gives a brief overview of partnering to deliver integrations.

The Seamless integration workbench – a primer

Over the past few months, we’ve dropped a few hints about the Seamless integration workbench. In this post we wanted to share some more details about the workbench.

Integration Workbench

What’s it good for?

The workbench is all about setting up an integration configuration. An integration configuration describes everything the core Seamless service needs to sync data between different systems. Within the workbench, a user can configure all the variables that make up an integration.

  • Specify the connector plugins that need to be used for this integration
  • Specify any properties the plugins require in order to process data (e.g. connection details for the systems being synced)
  • Specify where data in transit will be hosted (a service bus, a database, a local directory, etc.) and when it will be expired
  • Specify the data queries to retrieve data from the source system
  • Specify the data transforms required before posting¬†data into the target system
  • Specify the timing of data sync from source to target and vice-versa

 

How does it work?

All aspects of an integration are ultimately saved into an XML file. These files can be loaded into the workbench (to continue working on a previous integration) and saved from the workbench (for subsequent deployment into Seamless).

The workbench can also run the integration locally (i.e. on the local machine). This is useful for troubleshooting and debugging integrations before they’re deployed into the cloud. Integrations are run by clicking play and all logging data is provided to the user for analysis.

What can it not do?

The workbench can not do the deployment of the config file to a live Seamless service. This was kept out of the workbench to enable separation of design and deployment.

The workbench can not run the integration on an ongoing basis. Options for running locally are limited to a handful of iteration cycles. In practice, you couldn’t use the workbench to run Seamless as a locally hosted integration service.

Who gets to use the workbench?

The workbench is provided to all Seamless delivery partners so that they can work on developing integrations. The workbench is also provided to clients who want to specify and build their own integrations – often as part of a broader software project.

Does every Seamless user need to use the workbench?

No. Only delivery partners and users who are specifying their own integrations need to use the workbench. Where you’re working with a delivery partner or directly with Recursyv, you won’t have any use for it.

How did it come to be called the workbench?

You’d think the term “workbench” was a pretty straightforward moniker for this piece of kit. In the early days, our engineering team creatively labelled this the “Seamless Integration Builder” – descriptive but not particularly exciting. After many, many minutes of discussing prospective names for it, David and Jon moved onto a more pressing conversation about why cycling is a better sport than running. In conversation some months later, one of our clients referred to the tooling as “the workbench” and the name has stuck. Also, the client prefers cycling.

Walking the walk

Walk the walkHow do you tell the difference between “walking the walk” and “talking the talk”? We’re delighted whenever we can meet a less typical client requirement that also enables us to demonstrate different aspects of the Seamless offering.

In this post, we’ve chosen to share the stories of 3 recent implementations that demonstrate different aspects of how Seamless offers flexibility when delivering application integration.

We’re not looking to integrate Microsoft apps

You’ll not be surprised to learn we’re big advocates of Microsoft, but they’re not the only app vendor out there. In a recent implementation, client is using Seamless to keep a pair of helpdesks in sync, one of which runs on BMC Remedy and the other on ManageEngine.

This implementation demonstrates how we can use Microsoft Azure to enable digital transformation outside of the Microsoft realm. Remedy and ManageEngine are both commercial applications from different vendors. We’re using Seamless, running in Azure, to keep them in sync.

We’re not just connecting two applications together

We have a client rolling out Dynamics 365 into an existing architecture which contains an Azure service bus for transporting data across the enterprise. Seamless has been setup to sync data to and from the service bus.

This demonstrates how the componentised nature of Seamless allows us to deploy into more complex contexts than simply syncing between System A & System B. In order to sync to/from a data bus, we only use half of a typical implementation. In turn, this means that we needed to setup some Seamless’ internal data transfer objects differently. The configurability of Seamless meant we were able to achieve this within a few days of joining the project team.

In this instance, we’ve deployed into the client’s Azure estate rather than our own. This enables the client to take advantage of their own existing security infrastructure within Azure, as well as their pre-existing preferential commercial terms from Microsoft.

We’d like to use some of our technical skills

Syncing contacts and accounts between Dynamics and Autotask is bread-and-butter stuff for Seamless, so why is it being mentioned here? In this example, our client, Verdant Services, a consulting and cloud services provider, is configuring their own integration.

Verdant are using the Seamless Integration Workbench to specify data mappings, update transformations and generally take ownership of their integration. As the project progresses, they’re also able to quickly change their integration to move data between various staging and live environments.

This demonstrates the power of the Seamless Integration Workbench. With a few hours training, our client has taken ownership of the integration inside their software delivery project. This enables them to be flexible and respond to the needs of the project as it progresses.