Get instant answers. Take action.
Nothing to install and use the tools you already work with. Recursyv AI connects your ITSM platform directly to your preferred AI assistant — Claude, ChatGPT, Gemini, or Copilot Agent Studio — through a secure, fully managed connection. Ask questions, retrieve data, run reports, and take action in natural language.
15-25%
Technician Productivity Gain
40-70%
Faster Ticket Resolution
55%
of Businesses
Recursyv AI integrates with the leading ITSM platforms used by MSPs worldwide. Connect your existing platform — no migration, no disruption.
Autotask
ConnectWise
HaloITSM
ServiceNow
Freshworks
Connecting your ITSM directly to an enterprise AI allows anyone in the organisation to ask questions in natural language and receive real-time service insight without needing a ITSM licence or specialist knowledge. Senior leadership gain immediate visibility, commercial teams can prepare for conversations with better context, and operational staff can finally see live performance without waiting for reports or dashboards to be built. Information becomes available to the whole business, exactly when it is needed.
Example Use Cases
CEO:
"Show me current profitability across all active contracts."
Finance:
"Which customers represent the highest support cost?" "Show me all unbilled time entries"
Account Manager:
"Prepare the monthly ABC client report showing ticket volume, SLA performance and identify service gaps where we could upsell"
Service Desk:
"What is blocking SLA attainment today?" "Extend the expiry date on all active contracts at ABC client by 2 months"
Recursyv AI enables this securely through managed, enterprise-grade connectivity, ensuring your ITSM data remains permissioned, controlled and auditable, while extending its value far beyond the service desk. The result is a business-wide view of service performance delivered safely, in real time, and without additional ITSM licensing overhead.
Your ITSM data holds the answers to every operational question in your business. Recursyv AI unlocks it — connecting your ITSM directly to your preferred AI assistant through a secure, fully managed connection.
Instant Reporting
Ask any question about your tickets, SLAs, revenue, utilisation, or contracts and get immediate answers. No report builder. No waiting.
"What's our SLA compliance for Acme Corp this month?"
Natural Language Queries
Type or speak your question in plain English and receive structured, accurate data from your ITSM in seconds.
"Show me all P1 tickets open more than 4 hours."
Bulk Operations
Update dozens of tickets, reassign resources, change priorities, or close resolved items — with a single instruction instead of hours of clicking.
"Reassign all of Tom's open tickets to the general queue."
Revenue Leakage Time & Billing Insight
Spot unbilled work and expiring contracts instantly. Surface unapproved time entries and WIP across active projects before revenue walks out the door.
"Show me all unapproved time entries this week."
Create & Update Records
Log time, create tickets, add notes, and update statuses — all through your AI assistant without switching to your ITSM interface.
"Log 2 hours against ticket #12847 for remote troubleshooting."
Executive Dashboards on Demand
Ticket trends, team performance, client profitability — at your fingertips, whenever you need it. No filters, no dashboards, no delays.
"Give me a health check on the business."
Connecting your ITSM directly to an enterprise AI allows anyone in the organisation to ask questions in natural language and receive real-time service insight — without needing a ITSM licence or specialist knowledge.
Service Desk Managers
Real-time ticket visibility, SLA tracking, and bulk operations without building a single report.
Technicians
Log time, create tickets, and find resolution history without leaving your AI workspace.
Account Managers
Contract renewals, client health, and revenue insights through simple questions.
Business Leaders
On-demand operational intelligence — no filters, no dashboards, no delays.
Recursyv AI works with your preferred AI platform through a single, secure connection. No new tools to learn.
We can also guide you on how to configure your Copilot Agent Studio to enable all these capabilities.
OpenAI ChatGPT
Integrate your ITSM with the world's most popular conversational AI. ChatGPT's intuitive interface makes it ideal for teams seeking a familiar, user-friendly experience for accessing service desk data.
Anthropic Claude
Leverage Claude's advanced reasoning capabilities and extended context windows for complex service desk queries. Perfect for analysing detailed ticket histories and sophisticated data retrieval.
Google Gemini
Harness Google's latest AI technology to access your ITSM data. Gemini's multimodal capabilities and Google Workspace integration make it excellent for organisations in the Google ecosystem.
Recursyv AI builds and manages a secure integration that exposes your ITSM data through a standardised protocol. This acts as a secure bridge between your ITSM and any compatible AI platform.
You ask a question
Type or speak your question in natural language through your preferred AI assistant — ChatGPT, Claude, or Gemini.
Recursyv AI translates
Our secure integration interprets your query, applies your permissions, and retrieves the exact data from your ITSM in real time.
Your ITSM responds
Instant, structured answers delivered directly in your AI interface. No switching apps. No waiting for reports.
Without Recursyv AI
Separate custom integrations for each AI platform Complex authentication and data mapping Expensive to maintain and scale Updates required for each integration
With Recursyv AI
One integration serves all AI platforms Standardised protocol and security Reduced complexity and costs Updates benefit all platforms simultaneously
What this means for your business
Recursyv AI delivers measurable operational improvements from day one. Senior leadership gain immediate visibility, commercial teams prepare for conversations with better context, and operational staff see live performance without waiting for reports.
Hours saved weekly on report building and manual data retrieval.
Faster onboarding — new team members query your ITSM from day one.
Better decisions with real-time operational intelligence on demand.
Revenue protection — spot unbilled work and expiring contracts instantly.
Scale without headcount — AI handles the routine so your team handles the complex.
What our customers say
"The timeline report that used to take me a day is now done in minutes... and with one prompt I can initiate all sorts of actions and updates on tickets and contracts"
— Service Desk Manager
"Just identifying our unbilled WIP paid for itself immediately."
— MSP Business Owner
"I can prep for any client call in 30 seconds. Contract status, upsell areas, open tickets, everything."
— Account Manager
Your ITSM data remains secure and accessible only to authorised personnel, with permissions enforced at every level.
Azure Hosted
Multi-region, high availability, fully managed infrastructure.
ISO Certified
Information security standards you can depend on.
Zero Data at Rest
Real-time bridge only. Your data is never stored on our platform.
LLM Agnostic
Works with Claude, ChatGPT, Gemini, Copilot, and any compatible AI client.
Nothing to Install
No agents, no infrastructure, no code. We do everything.
User Permissioned Access
Maintain data integrity & application security. Access is enforced at every level.
How Security Works
Authentication
Users authenticate through their AI platform using their organisation's credentials. Recursyv AI validates their identity before allowing any data access.
Authorisation
Access is controlled by your existing ITSM user permissions. Users can only access data they are already permitted to see within your ITSM.
Encryption
All data in transit is encrypted using industry-standard TLS. No data is stored by Recursyv AI — queries are processed in real time and discarded immediately.
Audit Trail
All access requests are logged and monitored.
Recursyv AI is expanding its integration library beyond ITSM platforms. Additional connectors for CRM, finance, ERP, and other business systems are in development. Get in touch to register your interest or request a specific integration.
Ready to Talk?
Trusted by hundreds of MSPs globally. Leaders in ITSM Integration. Let us show you what Recursyv AI can do for your business.
+44 118 380 0142
+1 833 749 3781
info@recursyv.com
400 Thames Valley Park Drive, Reading, RG6 1PT
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