Recursyv CTO Jon Littlechild joins Richard Tubb’s TUBBTALK

Recursyv’s Chief Technology Officer and co-founder, Jon Littlechild, joins MSP industry veteran and Tech Tribe Guru, Richard Tubb, in an episode of Richard’s podcast, TUBBTALK, for a 30 minute discussion about the Recursyv MiPaaS integration solution and the success we have seen within the MSP space.

A must listen for all MSPs looking to integrate their environments with their clients and suppliers to lessen manual entry, quicken ticket resolution times and create a more seamless support experience.

The podcast is available here: TUBBTALK.

For more information about integrating any applications, be they cloud based or on-premise, please get in touch with us here: contact us.

For reviews of the Recursyv MiPaaS platform, please visit our G2 product page here: G2 Reviews.

Recursyv Announce New Listing on the Datto Marketplace for Autotask – HubSpot

Recursyv are pleased to announce the approval and listing on the Datto Marketplace for our integration between Autotask and HubSpot.

The integration allows Accounts, Contacts and Opportunities to be seamlessly synchronised between the two applications, providing sales and customer service teams with consistent and up-to-date information in near real time.

This listing is Recursyv’s 8th Datto approved integration, complementing other solutions already approved for Datto’s suite of products including Autotask, PSA and RMM, and can be viewed on the Datto integrations site here: Datto integrations.

New solutions and listings are continuously being built, and we’ll be sure to keep you updated on their release.

For more information about integrating any applications, be they cloud based or on-premise, please get in touch with us here: contact us.

For reviews of the Recursyv MiPaaS platform, please visit our G2 product page here: G2 Reviews.

Recursyv Ranked as a “High Performer” in G2’s iPaaS Software Report

Recursyv’s managed integration platform has been recognised once again as a High Performer for iPaaS in the G2 Summer 2021 Report.

This is Recursyv’s 3rd consecutive inclusion in the quarterly report and validates our position in one of the fastest growing sectors within the technology industry.

“Our continued presence within the G2 Report coincides with the announcement of our 50th integration within the MSP market, in which we are experiencing great demand and success” commented Peter Newman, Chief Revenue Officer at Recursyv. “We thank our customers and vendor partners for showing great support to our innovative approach in removing the headaches of managing disparate systems, whilst providing all the benefits that application integration provides. Our clients are now unlocking the potential that iPaaS offers, providing automation, increased productivity and a reliable set of data across their application estate. The return on investment (ROI) of integrating systems is extremely fast and allows our clients to focus on what is most important to them – their own customers”.

For more information about integrating any applications, please get in touch here: contact us.

For reviews of the Recursyv platform, please visit our G2 product page here: G2 Reviews.

Recursyv Deliver Integration No. 50 to the MSP Community

On May 10th, 2021, Recursyv delivered integration number 50 to the MSP vertical that they began specifically targeting with their platform less than 12 months ago.

CEO Paul Caudell commented: “The rapid progress into this market is predominantly a result of Recursyv solving a particular pain felt by most MSPs somewhere on their journey. That pain is the disconnect between the MSP and their customer’s service desk.”

The Recursyv platform alleviates this by allowing customers to log their support tickets in their existing application whilst in the background simply integrating them with their MSP. This provides seamless, bi-directional, case handling that keeps the two parties perfectly in tune with each other regardless of application.

Feedback from MSPs tells us that their services become far stickier when they are well integrated with their customer. The benefits of streamlining ticket creation and resolution between parties is evident in their reduced “time to fix” statistics as well as the time saved in eliminating double entry of data.

Here is what MSP clients say about our platform: G2 Reviews.

Recursyv look forward to delivering the next 50 MSP integrations and invite you to view our list of connectors.

To find out how Recursyv can deliver on your integration requirements and help you become part of your customer’s bigger picture, please contact us here: contact us.

Recursyv Ranked as a “High Performer” in G2’s iPaaS Software Category for Second Consecutive Quarter

Recursyv’s managed integration platform has been recognised once again as a High Performer for iPaaS in the G2 Spring 2021 Report.

G2 is a business product review and ranking platform for verified users to share experiences, thoughts, and feedback on various services and technologies. Rankings are based on how likely users are to recommend the service to others, satisfaction of users and the popularity of the product.

 

“The Recursyv team are again delighted to be recognised in the Spring 2021 iPaaS Report” commented Peter Newman, Chief Revenue Officer at Recursyv. “As we continue to grow our market presence and product offerings, we look forward to seeing more activity on the G2 Platform in the following months”

 

For more information about integrating any applications, be they cloud-based or on-premise, please get in touch with us here: contact us.

For reviews of the Recursyv MiPaaS platform, please visit our G2 product page here: G2 Reviews.

Platforms are great, but people are better

Integration of disparate applications is problematic for many reasons and there’s various ways of going about it.

Firstly, a team may attempt to complete the integration themselves, which draws internal resources away from their day to day activities, which in turn might be valuable billable time for an engineering team. During this period, the nominated integration architect would have to evaluate different methodologies, with only a high-level idea or goal of what the final integration should look like. Once a decision is made, a learning process begins, whereby the architect is tasked with learning a new technology skill from scratch, new technical terminology and the intricacies of how to create a successful Integration.

There is a rule of thumb with integrations that follows the 80/20 ratio. The majority of the work is logical, and to a degree, easy to design and implement. The devil, alas, remains in the detail – i.e. the remaining 20% – the translation of data between the applications, the complex logic needed to maintain data integrity and the processes needed when something goes wrong.

This is where many internally driven projects come screeching to a halt. The outstanding 20% is often unattainable, resulting in an integration that does not meet the requirements fully, or has gaps and pitfalls. Often the benefits of the integration are almost completely nullified by the manual processes that are still required to ensure the correct data is where it is needed at the right time. It is at this point, with a lot of effort expended by the individual or team that the project is abandoned, or “put on hold indefinitely” to quote one of our customers after I described this scenario. I received the following comment from him that he had sent to his team:

The legacy project (for this integration) has been going for six months now and we don’t even have specifications yet, so using the 80-20 rule, this should take 2 years to get going properly if we decided to go internal.

Secondly, an organisation may wish to use a 3rd party platform to assist with the integration. Choosing a platform or provider is in itself a time consuming process, especially if they appear to be talking in a language from a different planet. That platform then has to be learned, and the architect is still responsible for the design, implementation and testing of the integration. After all, being provided with a platform is only a gateway to software to enable systems to connect. The platform doesn’t understand the way you use the specific applications, what you want to achieve or provide guidance on best practice. Help doesn’t come cheap either – many platform providers charge over $1000 per day for integration assistance, so in addition to paying for a platform, you have to pay more for assistance on how to use, manage and keep the integration optimised. When the original architect leaves and another takes over responsibility for the integration, confusion often occurs because the new owner almost certainly questions why things were done in a certain way. As a result, BAU updates and optimisations to the integration become problematic, especially as the platform provider doesn’t know either – they have provided software, not a solution.

To summarise, both approaches have their drawbacks, so Recursyv has a unique approach in assisting clients with Integrations. As we like to say – “Platforms are great, but people are better”.

At Recursyv we work to identify the requirements and document them upfront, providing guidance along the way based on our experience of applications, data, API’s (their strengths and limitations) and the intricacies of integration. Once a design is agreed upon, our engineers create the integration using the Recursyv platform and hand over a pre-built integration for testing and optimisation. When the final tweaks are made and tested (and there are always tweaks!) the integration can be unleashed on live production data. We find the best integrations are the ones you don’t notice, they just happen – you set it, then forget it. Full documentation is provided and retained both with our customers and in our encrypted environment, so if a change is required, or responsibility for the integration or application moves from one person to another, the answers to questions are a phone call or email away, not buried deep within an internal system, or the brain of somebody who is no longer with the business.

This human/technology hybrid provides many benefits – someone who knows ‘integrations’ is involved from the start, there’s a real person at the end of the phone to talk to, there’s no new platform to learn, no coding required and no management of API’s with vendors, to name just a few. It also works out vastly more affordable both in the short and long term.

Use cases are plentiful, maybe you have acquired another business and need to connect your service desks or CRM systems, or a mixture of the two? Often we assist organisations, especially in the MSP world, who need to connect their service desk with a customer or supplier’s, automating tickets and updates to meet SLA requirements and add value to their clients. Another large area of growth we are experiencing is in the business intelligence and data warehousing space, where multiple data sources are pooled into a single system to enable organisations to create reports with speed, efficiency and accuracy.

If anybody has any queries about integrations, we’d love to hear from you. Our engineering team and CTO love to discuss idea’s and challenges, so please do feel free to have a chat with us, we’re based in the UK, although we have instances of Recursyv and clients all over the world.

Recursyv Ranked as a “High Performer” in G2’s iPaaS Software Category

Recursyv’s managed integration platform has been recognised as a High Performer for iPaaS in the G2 Winter 2021 Report.

G2 is a business product review and ranking platform for verified users to share experiences, thoughts, and feedback on various services and technologies. Rankings are based on how likely users are to recommend the service to others, satisfaction of users and the popularity of the product.

 

“The team here are delighted to be recognised in the Winter 2021 iPaaS Report” commented Peter Newman, Chief Revenue Officer at Recursyv. “The incredibly positive reviews provided by our customers are invaluable as they are a testament to our obsession with delivering a market leading solution with excellent customer satisfaction. We are extremely grateful to all of our highly valued customers who provide feedback via the G2 platform”

 

For more information about integrating any applications, be they cloud-based or on-premise, please get in touch with us here: contact us.

For reviews of the Recursyv MiPaaS platform, please visit our G2 product page here: G2 Reviews.

Recursyv Announce App Connector for Datto RMM

Recursyv are pleased to announce the addition of a new connector to the already comprehensive list of available applications for the Recursyv Managed Integration Platform.

Datto Remote Monitoring and Management (RMM) is a fully-featured, secure, cloud-based platform which enables MSPs to remotely monitor, manage, and support every endpoint under contract, reducing cost and increasing service delivery efficiency.

 

For more information about connecting any applications, be they cloud-based or on-premise to Datto RMM, please get in touch with us here: be in touch.

For reviews of the Recursyv MiPaaS Platform, please visit our G2 product page here: G2 Reviews.

Recursyv Sponsors ‘In Reserve’ Podcast

Recursyv are delighted to announce our Sponsorship of the “In Reserve: The Prosperity Podcast”  – hosted by Michael.

In Reserve provides a guide to understanding how Reserve are helping citizens in countries suffering from hyperinflation, via the use of blockchain technology and a simple to use app, currently available on Android devices, and currently in beta testing in Venezuela, Argentina, Columbia and most recently, Panama.

Reserve has created a secure, stable, decentralised currency that provides protection against hyperinflation and enables low-friction, cross-border transactions, which are surprisingly hard to do in many cases today.

You can listen to the podcast here: https://anchor.fm/reserveprotocolpodcast.

We wish Reserve great success in this altruistic endeavour to bring financial stability to those most at danger from the economic impact of hyperinflation and are looking forward to supporting Michael and In Reserve: The Prosperity Podcast for future episodes of this highly informative show.

Smart Decisions

It’s 2020 and business is tough. The world is in a state of semi-lockdown and confusion and making decisions is hard. In these sorts of times decisions need to be smart and targeted, and often no decision can be as detrimental as a bad one. Sales performance and forecast, forward order book, customer health and staffing are all critical factors in enabling business leaders to make decisions and make them considered.

Decisions made based on good data have been demonstrated time and again to have greater long term benefits that those made on gut instinct. In a data vacuum instinct is all you have and integration is a vital tool in eliminating those data vacuums.

Recursyv are helping Core to further improve accuracy of data across the business, and provide management information reporting to their senior management team (SMT). Core, like almost every business, have a number of systems serving different functions; CRM, finance, professional service management, helpdesk and HR just for starters. And also like almost every business, Core found that making data based decisions using the information in those separate systems was difficult and time consuming.

As Core’s integration partner of choice, they asked Recursyv to help bring those data together into one single standardised view. Recursyv’s platform is pulling data from those sources into a single cloud database to enable fast and reliable reporting, proving a single view on Core’s business. Information is now at the SMT’s fingertips enabling them to make smart data driven decisions.

Additionally, some of that information is being fed out to other systems in the ecosystem, meaning that manual data entry and its associated error proneness has been reduced and those previously disconnected systems are being kept seamlessly up-to-date.

The integration went live a couple of weeks ago and the SMT are already benefitting from great, up-to-date and reliable information.