If you need to link your own service desk with the service desk at your client/partner/distributor, Recursyv can help you. We have the trust of major companies and MSPs in the USA, UK, Europe and beyond. We remove the frustrations that arise when poor emails or clunky portals create duplicated effort and slow resolution times.
Recursyv delivers a seamless flow of tickets/incidents/requests that removes errors, ensures consistency and makes reporting easier between you and the organisations you work with.
We speak your language, with detailed understanding of enterprise service desk systems, processes and IT service management systems – but most of all, we deliver the outcome you want, set up exactly how you want it.
The best bit? You don’t have to do the work. As a managed integration service we do the data sync set-up for you, at the sync frequency that fits your SLAs (including any unique nuances you may have). Then, for the lifetime of that integration, we host it securely, provide monitoring and alerts, and ongoing support for optimisations as your needs evolve.
Service Desk to Service Desk Integration Specialists
You can link one or many other client/partner systems to your service desk. Our filtering separation ensures data is locked down (client-specific), so no data or tickets stray into other environments. We also handle any process nuances or data transforms so the data always makes sense in each system.
Here’s a sample of the systems the team at Recursyv can help you with:
- ServiceNow integration
- Datto Autotask & RMM integration
- ConnectWise Manage integration
- HaloPSA integration
- JIRA integration
- FreshDesk integration
- FreshService integration
- Zendesk integration
- (We also provide integrations for other internal ITSM, CRM or ERP)
Your Integration Team-mate
We work globally with companies and MSPs to deliver either a one-off integration or, as with a number of clients, we help strategically, providing multi-use integration templates that are easy to repeat across your channel.
Integrations are securely hosted on our proprietary platform globally in the region of your choice (USA/UK/EU etc). We choose to use Azure and this, coupled with our own ISO 27001:2002 Certification, ensures a secure, reliable scalable option for you. Our platform is the powerful engine that enables us to deliver at phenomenal pace, so you get the outcome you want in days – not months.
Our unified data management syncs include everything a typical service desk or similar might need, such as customers, tickets, ticket notes/conversations and attachments.
We work with small businesses right through to large enterprises across all industry sectors and geographies. We understand every business is unique and has differing needs.
The Recursyv Approach
It’s a “white glove” service where you deal with human beings who understand system integration in your space. We bridge different technology stacks and translate data into different formats, so you don’t have to worry about the details. It’s a fully managed integration service – you don’t have to adopt another platform.
This means no technology overhead for you. No need to divert your devs. No new product to take on or learn. No code to manage. No ongoing maintenance. No need to worry about evolving needs. Just the data sync outcome you want.
Once the integration is set up, we provide 24/7 monitoring and alerts, as well as support for minor optimisations – we are with you as your business grows and evolves.
Contact us on the link below and outline your specific integration need. We would be delighted to discuss how we can help.
More About Service Desk to Service Desk Integrations
Resilient and Secure
You don't need any additional IT infrastructure or coding knowledge to get going.
Any Application
We can connect any cloud based, on-premise, legacy & bespoke applications.
Perfect for MSPs
We are best placed to do system integrations for businesses who center around service desks.