Articles, news and notes from the engineers.
Practical thinking on integration, MSP operations and connecting AI to the systems businesses actually run.
Recursyv named finalists in two categories at the UK MSP Channel Insights Awards 2026
We've been shortlisted for AI Innovation of the Year for Recursyv AI, and Specialist MSP of the Year for our managed integration service. Winners are announced in London on 26 November 2026.
Recursyv AIYour AI already knows how to connect to your systems. The question is how well.
A year ago we had to explain that an LLM could reach into a service desk at all. Nobody needs that explanation now — so the conversation has moved to governance, permissions and the quality of the connector.
SecurityBuilding to Microsoft's Copilot security and governance standard — and why it matters even if you use Claude
Microsoft has published the most complete governance model for AI connectors in the enterprise. We build every Recursyv AI connector to align with it, whichever LLM the customer connects.
IntegrationWhy native ticket sync shortens mean time to resolution
Portals, shared mailboxes and phone lines all add latency to a ticket. Making the ticket appear natively in both systems removes it.
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